XYCLE - Background database not loading – Incident details

All systems operational

Background database not loading

Resolved
Major outage
Started about 1 month agoLasted about 1 hour

Affected

App

Operational from 11:36 AM to 11:49 AM, Partial outage from 11:49 AM to 12:43 PM

Database

Major outage from 11:36 AM to 12:43 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We have identified the cause and are deploying a fix for this incident.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue with the background database being unable to load.